Rm15 values your privacy. This Privacy Policy document clearly and transparently explains how we collect, use, store, and protect your personal information as a member of our online casino platform in Malaysia.
Our Privacy Commitment
At rm15, privacy is more than words — it is a practice embedded in our daily operations through systems, procedures, and a workplace culture that places member data security as the absolute priority.
All data transmitted between your device and rm15's servers is encrypted using 256-bit SSL — the same security standard used by major banking institutions in Malaysia. Whether you're making a deposit via Touch 'n Go eWallet or logging into your account, every communication is fully secured.
Rm15 has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Your data belongs to you — rm15 uses it only to provide and improve our platform services for you.
Rm15 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This means your data is collected and processed for legitimate purposes, in a transparent manner, and with full respect for your rights as a data subject under Malaysian law.
Rm15 members' personal information is accessible only to authorised personnel who have a specific need to access it in the course of their duties. All access to sensitive data is logged and periodically audited to ensure no misuse occurs.
As an rm15 member, you have every right to access, correct, or request the deletion of your personal data held by rm15, subject to applicable legal and regulatory requirements. Contact our team at [email protected] to initiate any data-related request.
Rm15 only sends marketing communications to members who have given their consent. Every promotional email or message from rm15 includes an easy and immediate unsubscribe option. You can manage your communication preferences directly from your rm15 account settings.
Data We Collect
Rm15 only collects data that is necessary to provide our Malaysian members with a safe, legitimate, and high-quality service. The following are the types of data we may collect:
Your Rights as a Member
As an rm15 member protected under Malaysia's Personal Data Protection Act (PDPA), you have the following important rights regarding your personal data:
Request a copy of the personal data rm15 holds about you.
Request that rm15 correct any personal data that is inaccurate or out of date.
Request deletion of your data, subject to rm15's legal obligations.
Object to the processing of your data for rm15's direct marketing purposes.
Receive your data in a structured, machine-readable format.
Request a restriction on the processing of your data under certain permitted circumstances.
Rm15 ("we", "the platform", or "rm15") is an online casino platform operating under the domain https://rm15.my and serving members in Malaysia. We deeply value the trust you place in us when sharing your personal information, and we are fully committed to protecting that privacy in a responsible, transparent manner that complies with applicable Malaysian law.
This Privacy Policy clearly explains how rm15 collects, uses, discloses, stores, and protects your personal information when you register, access, or use any part of the rm15 platform. It also outlines your rights in relation to your personal data and how you may exercise those rights.
By registering an rm15 account or using our platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of the rm15 platform and contact us to request account closure and deletion of your data.
PDPA Compliance: rm15 complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing activities are carried out in accordance with the principles set out in the PDPA, including the Security Principle, Data Integrity Principle, Access Principle, and Retention Principle.
Rm15 only collects personal information that is strictly necessary to deliver safe, legitimate, and high-quality services. We do not collect data beyond what is required for the stated purposes.
Note: rm15 never directly collects your full credit card details or bank account numbers. All financial transactions are processed through certified, secure third-party payment gateways that maintain their own security standards.
Rm15 uses collected personal information solely for the following legitimate and necessary purposes. We do not use your data for any other purpose without first obtaining your additional consent.
Rm15 does not sell, rent, or trade members' personal information to third parties for marketing or commercial purposes. This is an absolute commitment we uphold without exception.
However, under certain limited circumstances, rm15 may share members' personal data with the following parties:
Rm15 works with selected third-party service providers to help operate the platform — including cloud infrastructure providers, payment gateways for Touch 'n Go eWallet, GrabPay, DuitNow, and FPX, as well as identity verification service providers. All such providers are bound by strict confidentiality agreements and may only use your data in accordance with rm15's instructions.
Rm15 may disclose members' personal information to the relevant authorities when required by Malaysian law, a court order, or valid legal process. In such circumstances, rm15 will endeavour to notify the affected members, where permitted by law.
rm15's Commitment: In all circumstances where data sharing is required, rm15 will ensure that only the minimum necessary data is shared, and that recipients are bound by confidentiality and security obligations equivalent to rm15's own standards.
In operating the platform for Malaysian members, some technical data may be processed on servers located outside Malaysia. In such cases, rm15 ensures that all data transfers are carried out with adequate safeguards in accordance with Malaysia's PDPA requirements.
Rm15 implements comprehensive technical and organisational security measures to protect members' personal data against unauthorised access, disclosure, alteration, or destruction. The following are key security layers we have in place:
All communications between your device and the rm15 platform are encrypted using 256-bit TLS/SSL protocols. This ensures that every piece of data transmitted — including login credentials and financial transaction details — cannot be intercepted or read by unauthorised parties during transmission.
Only rm15 staff with specific authorisation may access members' personal data. All access is governed by a need-to-know basis and is logged in audit records stored securely. All staff passwords are encrypted and must meet strict complexity standards.
Rm15's systems are equipped with security monitoring tools that operate 24 hours a day to detect and respond to any suspicious activity, unauthorised access attempts, or anomalies that may indicate a security threat to member data.
Rm15 conducts regular security audits by independent cybersecurity experts to identify and address any potential vulnerabilities in our systems. Penetration testing is also carried out on a periodic basis to ensure ongoing protection.
Rm15 members' personal data is stored in databases protected with additional encryption at rest. Member passwords are stored as irreversible hashes, ensuring your account remains secure even in the most unforeseen circumstances.
Data Breach: In the event of a material data breach involving members' personal data, rm15 is committed to notifying affected members and the relevant authorities within the timeframe prescribed by Malaysian law, and to taking all necessary remedial steps without delay.
Rm15 retains members' personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law. Once that period has lapsed, data will be securely deleted or anonymised.
Once the retention period has elapsed, rm15 will ensure data is securely deleted using methods that prevent recovery, or fully anonymised where complete deletion is not possible due to system requirements.
The rm15 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how members interact with the platform. Cookies are small text files stored on your device when you visit the rm15 platform.
You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the rm15 platform, including potentially requiring you to log in again each time you access the platform.
No Third-Party Advertising: rm15 does not use third-party advertising cookies that track your activity across other websites. We do not participate in any advertising networks that collect your data for targeted advertising purposes.
As an rm15 member in Malaysia, you are entitled to exercise your privacy rights as protected under Malaysia's Personal Data Protection Act 2010 (PDPA). rm15 is committed to handling all privacy rights requests seriously, promptly, and professionally.
To exercise any of your privacy rights, please contact the rm15 Privacy Officer via:
Please include in your request: your full name, the phone number registered to your rm15 account, the type of privacy rights request, and the specific details of your request. We may require additional identity verification before processing your request to ensure the security of your data.
Rm15 is committed to providing an initial response to all privacy rights requests within 5 business days. For more complex requests requiring further investigation, rm15 will keep you informed of the progress and expected resolution timeframe. This privacy rights request handling service is provided free of charge.
Complaints to Authorities: If you believe that rm15 has processed your personal data in a manner that violates Malaysia's PDPA and you are not satisfied with rm15's response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
The rm15 platform may contain links to third-party websites or services in certain contexts, such as payment gateways. Once you click those links and leave the rm15 platform, rm15's Privacy Policy no longer applies — you will be subject to the privacy policy of the respective third-party website or service.
Rm15 is not responsible for the privacy practices or content of third-party websites. We encourage you to read and understand the privacy policy of every website you visit. rm15 has no control over data collected by third parties and cannot be held responsible for any data processing carried out by them.
That said, rm15 selects third-party service providers integrated into our platform — such as payment gateways for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX — based on their strong security reputations and privacy compliance track records, to ensure data protection standards comparable to those of rm15.
Rm15 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, technologies used, legal requirements, or how we operate the platform. Any significant changes to this Privacy Policy will be communicated to members via:
We encourage you to review this Privacy Policy page periodically to stay informed about how rm15 protects your information. The "Updated" date at the top of this page will reflect the last time this Privacy Policy was revised.
For any enquiries, concerns, or requests relating to this Privacy Policy or how rm15 handles your personal data, please contact us:
Rm15 values every piece of feedback and every enquiry from our members in Malaysia. Your trust is at the heart of everything we do, and we are committed to standing by your side in protecting your privacy and the security of your personal data.
Contact Us
The rm15 team is ready to assist with any enquiries regarding privacy, data security, or your rights as a member. Reach us through the following channels.
For privacy enquiries, data rights requests, or concerns regarding your rm15 account security.
[email protected]Chat live with the rm15 support team in Bahasa Melayu, whenever you need us.
On the rm15 PlatformRm15 is committed to responding to all privacy enquiries within the stipulated timeframe.
Within 24 Business HoursFrequently Asked Questions
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